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Disconnect type peer genesys cloud

Web15 rows · Peer: Another participant in the conversation caused the disconnect. For example, the customer hung up. Spam: AWS marked an email interaction as spam or containing a virus, and Genesys Cloud disconnected that interaction. System: The … Interactions View - Disconnect reasons in the interaction's detail view - Genesys … Agent utilization also affects when Genesys Cloud assigns an agent a call. Agent … Interaction states. An interaction’s state describes its current condition. An … Genesys Cloud User, Genesys Cloud Supervisor, Quality Administrator, or … WebConversation Aggregate queries show a high-level summary of metrics derived from interactions. The query data includes (but is not limited to) common KPIs pertaining to contact center interactions (such as talk time, abandon time, speed of answer, etc) whether it is about agents, queues, etc. Before diving too deep into the numbers, take a ...

SIP phone trunk settings - Genesys Cloud Resource Center

WebJul 24, 2024 · disconnectType: (string) The session disconnect type. Valid values: client, conferenceTransfer, consultTransfer, endpoint, error, forwardTransfer, … WebJan 27, 2024 · gleon December 27, 2024, 3:22pm #1. Is it possible to toggle off the automatic disconnect reason Session is inactive? I've seen this error thrown whenever … kmode exception not handled 蓝屏 内存 https://lloydandlane.com

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WebThese can be set in Genesys Cloud > Admin > Integrations > OAuth > Scope. Note that the scope options are not available when the "Grant Type" option is set to "Client Credentials" Special Build Considerations The SDK uses some 3rd packages that rely on builtin node specific modules. WebIf the agent ended the interaction from a headset instead of the Genesys Cloud user interface, then the disconnect reason can appear as “end-user” because the system interprets the disconnect request as coming from an outside source. Was this article helpful? Still have questions? WebNov 27, 2024 · Here's how to disconnect a call that appears in stuck in queue in Genesys PureCloud. With the multitude of ways that voice networks connect together, network... red bar on alexa

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Disconnect type peer genesys cloud

Disconnect Type and Segment Type Descriptions - Any answer?

WebJan 11, 2024 · I believe the situation is the same; segment type and disconnect type values are not documented anywhere. You can request new features and share your use … WebMay 11, 2024 · I believe that's because someone tried to disconnect a participant that was already disconnected.

Disconnect type peer genesys cloud

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WebJan 2, 2024 · The field 'Disconnect type' in Interactions page (Performance->Interactions (tabular view)) shows values (EXTERNAL, AGENT, etc) that are not listed under … WebFeb 8, 2024 · Genesys Cloud Developer Forum. Business rules for Disconnect Types. Platform API. John.Morgan ... What are the business rules for the other three …

WebGenesys Cloud. Deliver detailed, up-to-date employee profile and contact information across your company. Search by skill, explore the organizational hierarchy, and … WebGenesys Cloud displays each part of the interaction as a separate segment. To view more information about a segment, such as duration, click that segment. For more information …

WebDec 9, 2024 · The reason the interaction disconnected. System The cloud or the provider caused the disconnect. Agent An agent caused the disconnect. For example, an agent clicked End Call during a voice interaction, or the agent hung up their physical phone, or the browser closed while using the Genesys Cloud WebRTC phone.

WebNov 1, 2024 · The field 'Disconnect type' in Interactions page (Performance->Interactions (tabular view)) shows values (EXTERNAL, AGENT, etc) that are not listed under …

WebDec 22, 2024 · Genesys Cloud Developer Forum Process Automation - User End disconnectTypes Platform API 78692638d4a24645fbf5 November 14, 2024, 4:27pm #1 … red bar norwichWebType. Use this drop down to select SIP as the phone trunk type, Trunk State. Use this switch to change the operational state of the phone trunk. The default setting is In-Service. Protocol. Use this drop-down to choose the trunk transport protocol variant. There are three choices for the trunk transport protocol: UDP. kmoj the iceWebMy Interactions view - Genesys Cloud Resource Center My Interactions view My Interactions view Prerequisites The following permissions: Analytics > Conversation Aggregate > View Analytics > Conversation Detail > View Analytics > Data Export > All Directory > User > View Groups > Team > View (to filter agent list by Work Team) red bar nycWebTo set a conversation disconnect type, choose one of the following: Do not display conversation status: The disconnect event does not appear to the customer. Display conversation status: The user receives information about the disconnect event. Existing conversations can still continue. kmode_exception_not_handWebInteraction states - Genesys Cloud Resource Center Homepage Interaction states Select Language Interaction states An interaction’s state describes its current condition. An interaction can be in several states during its lifetime. You can see an interaction’s states and the disconnect reason for each state in its timeline. red bar on bottom of fire tabletWebDec 9, 2024 · System The cloud or the provider caused the disconnect. Agent An agent caused the disconnect. For example, an agent clicked End Call during a voice … red bar on alexa showWebFeb 13, 2024 · Consult Transfer: The Genesys Cloud user started a consult transfer. Endpoint: A user’s endpoint caused the disconnect. For example, the user hung up their … kmode_exception_not_handled蓝屏代码