Web15 rows · Peer: Another participant in the conversation caused the disconnect. For example, the customer hung up. Spam: AWS marked an email interaction as spam or containing a virus, and Genesys Cloud disconnected that interaction. System: The … Interactions View - Disconnect reasons in the interaction's detail view - Genesys … Agent utilization also affects when Genesys Cloud assigns an agent a call. Agent … Interaction states. An interaction’s state describes its current condition. An … Genesys Cloud User, Genesys Cloud Supervisor, Quality Administrator, or … WebConversation Aggregate queries show a high-level summary of metrics derived from interactions. The query data includes (but is not limited to) common KPIs pertaining to contact center interactions (such as talk time, abandon time, speed of answer, etc) whether it is about agents, queues, etc. Before diving too deep into the numbers, take a ...
SIP phone trunk settings - Genesys Cloud Resource Center
WebJul 24, 2024 · disconnectType: (string) The session disconnect type. Valid values: client, conferenceTransfer, consultTransfer, endpoint, error, forwardTransfer, … WebJan 27, 2024 · gleon December 27, 2024, 3:22pm #1. Is it possible to toggle off the automatic disconnect reason Session is inactive? I've seen this error thrown whenever … kmode exception not handled 蓝屏 内存
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WebThese can be set in Genesys Cloud > Admin > Integrations > OAuth > Scope. Note that the scope options are not available when the "Grant Type" option is set to "Client Credentials" Special Build Considerations The SDK uses some 3rd packages that rely on builtin node specific modules. WebIf the agent ended the interaction from a headset instead of the Genesys Cloud user interface, then the disconnect reason can appear as “end-user” because the system interprets the disconnect request as coming from an outside source. Was this article helpful? Still have questions? WebNov 27, 2024 · Here's how to disconnect a call that appears in stuck in queue in Genesys PureCloud. With the multitude of ways that voice networks connect together, network... red bar on alexa